Terms of Service
Our commitment to transparent and fair business practices for all manufacturing partnerships
Agreement Overview
These Terms of Service govern your relationship with PlushMake Manufacturing Co., Ltd. ("PlushMake," "we," "us," or "our") regarding our plush product manufacturing and OEM/ODM services.
By engaging our services, you ("Client," "you," or "your") agree to be bound by these terms and our commitment to quality manufacturing excellence.
Manufacturing Services
Our comprehensive OEM/ODM manufacturing capabilities and service scope
Service Scope
- Custom plush toys and educational products manufacturing
- Home décor products including premium cushions and artistic dolls
- Pet products and promotional gift customization
- Design consultation and rapid prototyping services
Production Capacity: Up to 300,000 plush products monthly with flexible batch sizing from small custom orders to large-scale production runs.
Quality Standards & Compliance
Our commitment to international safety and environmental standards
Safety Certifications
- RoHS Compliance
- REACH Standards
- EU/US Toy Safety Requirements
- 100% Metal Detection Testing
Quality Control
- MIL-STD-10E Inspection Standards
- Pre-shipment Quality Verification
- Material Traceability
- Performance Testing
Order Terms & Conditions
Manufacturing agreements, timelines, and delivery specifications
Order Process
Design & Quote
Consultation and pricing
Sample Approval
Prototype development
Production
Manufacturing & delivery
Minimum Orders
Standard Products: 500 pieces minimum
Custom Designs: 1,000 pieces minimum
Complex Items: Subject to individual assessment
Lead Times
Sample Development: 7-14 business days
Production: 15-35 business days
Rush Orders: Available with premium pricing
Intellectual Property Rights
Protection of designs, confidentiality, and ownership rights
Client IP Protection
- All client-provided designs, specifications, and proprietary information remain the exclusive property of the client
- PlushMake maintains strict confidentiality and will not reproduce client designs for third parties
- Non-disclosure agreements available upon request for sensitive projects
Design Collaboration
When PlushMake contributes original design elements or improvements to client specifications:
- Collaborative design rights will be clearly defined in individual project agreements
- Manufacturing processes and techniques remain PlushMake's proprietary knowledge
Payment Terms & Conditions
Pricing structure, payment schedules, and financial arrangements
Standard Payment Structure
Note: Payment terms may vary for established clients with credit history. Volume discounts available for orders exceeding $50,000 USD.
Accepted Payment Methods
- Wire Transfer (T/T)
- Letter of Credit (L/C)
- PayPal (for samples)
- Trade Assurance
Currency & Pricing
All quotes provided in USD. Prices valid for 30 days from quote date unless otherwise specified.
Liability & Warranties
Product warranties, liability limitations, and dispute resolution
Product Warranties
- Manufacturing Defects: 90-day warranty against material and workmanship defects
- Specification Compliance: Products will meet agreed specifications and safety standards
- Quality Assurance: All products undergo comprehensive pre-shipment inspection
Liability Limitations
PlushMake's liability is limited to the value of the specific order in question. We are not liable for:
- • Indirect or consequential damages
- • Lost profits or business opportunities
- • Damages from client design specifications
- • Third-party intellectual property claims
Dispute Resolution
Disputes will be resolved through:
- • Direct negotiation and communication
- • Mediation through industry associations
- • Arbitration under applicable trade laws
- • Jurisdiction: Guangdong Province, China
Questions About Our Terms?
Our team is here to clarify any aspects of our terms of service and discuss how they apply to your specific manufacturing needs.