Privacy Policy
This Privacy Policy explains how PlushMake collects, uses, stores, and protects personal information submitted through our website, inquiry forms, RFQ requests, and business communications.
Important Notice
This page is a website privacy content draft for business use and page publishing. Before formal legal adoption, it should be reviewed and adjusted according to your actual data handling practices, cookie tools, CRM setup, email marketing workflow, hosting environment, and the jurisdictions relevant to your business.
Table of Contents
1. Introduction
PlushMake ("we," "our," or "us") respects your privacy and is committed to protecting personal information collected through our website, email communications, business inquiries, quote requests, and related interactions.
This Privacy Policy describes what information we collect, how we use it, when we may share it, how we protect it, and what choices may be available to you regarding your information.
2. Information We Collect
A. Information You Provide Directly
- Name, email address, company name, job title, country, and other contact details
- Inquiry details, RFQ requests, product specifications, packaging requirements, and sampling information
- Files, images, artwork, tech packs, reference documents, or other materials you submit
- Communication records when you contact us by form or email
B. Business and Project Information
- Industry, business type, estimated quantities, target markets, and timing expectations
- Product development preferences, compliance expectations, and packaging or logistics needs
C. Technical and Usage Information
- IP address, browser type, device type, operating system, referring pages, and approximate location data derived from IP
- Page views, session behavior, click activity, and website performance information
- Cookie and analytics-related information, depending on your browser settings and consent choices where applicable
3. How We Use Your Information
Business Operations
- • Respond to inquiries and RFQ requests
- • Review product, sampling, packaging, or manufacturing requirements
- • Prepare quotations, proposals, and project discussions
- • Provide support before, during, and after business communication
Website and Communications
- • Improve website usability and content relevance
- • Analyze traffic and visitor behavior
- • Send requested updates or business communications
- • Maintain records of contact and inquiry history
We may also use information to:
comply with legal obligations, protect our website and business operations, prevent misuse, detect security issues, enforce our terms, and maintain accurate internal business records.
4. Legal Basis for Processing
Where applicable under relevant law, we may process personal information based on one or more of the following:
Legitimate Interests
For handling business inquiries, improving our website, maintaining communication records, and supporting normal B2B operations.
Contractual Necessity
When processing is needed to respond to your request, prepare a quote, or support a business relationship.
Consent
Where consent is required, such as certain marketing or cookie activities in relevant jurisdictions.
Legal Obligation
When required to comply with legal, regulatory, accounting, tax, or enforcement obligations.
5. Information Sharing and Disclosure
We do not sell your personal information.
We only share information where it is necessary for business operations, legal compliance, or service delivery.
Service Providers
We may share information with website hosting providers, email platforms, CRM tools, analytics providers, form tools, cloud storage services, or other vendors that support our operations, subject to appropriate business controls.
Business and Project Fulfillment
Where necessary, information may be shared internally or with relevant partners involved in quotation, sample review, project handling, logistics coordination, or compliance preparation.
Legal and Regulatory Reasons
We may disclose information when required by law, court order, governmental request, or to protect legal rights, safety, or website security.
Business Transfers
Information may be transferred as part of a merger, acquisition, restructuring, or sale of assets, subject to applicable legal requirements.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including inquiry management, project follow-up, customer service, internal recordkeeping, legal compliance, dispute resolution, and business administration.
Retention periods may vary depending on the type of information, the business relationship involved, and any applicable legal or contractual obligations.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss. However, no website, network, or transmission method can be guaranteed to be completely secure.
Encryption
Website transmission may be protected by SSL/TLS where configured.
Access Management
Access may be limited to authorized personnel and service providers.
Operational Controls
Security updates, monitoring, and internal handling controls may be applied.
9. International Data Transfers
Because our business may involve international inquiries, suppliers, customers, website services, cloud tools, and communication platforms, your information may be processed or accessed in countries outside your own jurisdiction.
Where required by applicable law, we will rely on appropriate safeguards or lawful transfer mechanisms relevant to the circumstances of the transfer.
10. Your Rights and Choices
Access
You may request information about what personal data we hold about you, subject to applicable law.
Correction
You may request correction of inaccurate or incomplete information.
Deletion
You may request deletion of personal data where legally applicable and operationally appropriate.
Marketing Opt-Out
You may opt out of marketing emails or future promotional communications at any time.
Additional Rights
Depending on your location, you may have further rights such as restriction, objection, portability, or complaint rights.
To exercise a privacy-related request, please contact us using the details in the Contact Information section below.
11. Children’s Privacy
Our website and services are intended for business and professional use. We do not knowingly collect personal information directly from children through this website. If you believe that personal information from a child has been submitted to us inappropriately, please contact us so we can review and address the matter.
Questions About Privacy?
If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact us by email.
Response Window
We aim to review privacy-related requests within a reasonable business timeframe.
Business-day handlingThis Privacy Policy may be updated from time to time to reflect changes in website operations, tools, business practices, or applicable requirements.
Review date should be updated when the published policy is legally reviewed and formally approved.